Orders are processed Monday to Friday excluding weekends and public holidays. Orders made on Friday after 3pm and on weekends will be processed on the following Monday. Packages are shipped with POS Malaysia. On the evening prior to shipping you will receive an email with track and trace data. The following is the estimated processing and delivery time:
- Peninsular Malaysia : 3 working days
- Sabah & Sarawak : 3 working days
- Peninsular Malaysia : 1-2 working days
- Sabah & Sarawak : 3-5 working days
At the moment, we do not ship internationally. Also, due to restrictions and limitations (placed by certain institutions and organisations), we are sorry to share that we are not able to make deliveries to the following areas in Malaysia:
- Free Trade Zones
- P.O. Box addresses
Note: For delivery to army base camps and university or college campus addresses, your order(s) can only be delivered to the administration office or the mailing room.
Please note that you will have to sign for your order. If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising you of the process for redelivery. Redelivery will be at the expense of the customer. The Met Kuala Lumpur will not be responsible for orders signed for by someone other than the designated recipient.
If you find that items are damaged upon delivery, please report it to us on the same day with supporting evidence and your invoice number. We will place a complaint on your behalf to the courier company but please note that reimbursement is at their discretion.
In the rare circumstance that your product is missing from your order, please report it to us on the day of delivery and we will be happy to assist.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.